Jon Doyle Show Art

Episode 92: September 14, 2017

Sixteen years ago this week, terrorists attacked the United States. Four airliners were hijacked – two of the planes crashed into the north and south towers of the World Trade Center in New York City. Almost three thousand people were killed, six thousand injured. In 2001, Jon Doyle worked at the investment banking firm Sandler O’Neill, whose offices were located on the 104th floor of Tower 2. Sixty-six of Sandler O’Neill’s 171 employees died as a result of the attacks. But the people in the organization, while honoring their lost colleagues, kept on going. They went back to work the very next day. With the memory of their friends front and center, Sandler O’Neill found a way to not only move forward, but to grow and succeed. Today, Jon Doyle is Senior Managing Principle of Sandler O’Neill & Partners, and joins us to discuss the events of sixteen years ago, how he and his colleagues honor their lost friends, and how the organization embraced resilience.

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  • What it was like on the morning of September 11
  • How did Sandler O’Neill react to the terror attack
  • Why Sandler O’Neill reopened the next morning
  • How Sandler O’Neill’s culture changed afterwards
  • Did any good come from the tragedy
  • How Sandler O’Neill came together after the attack
  • How good leaders can lead in times of chaos
  • The importance of thinking clearly during stressful times
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